FEG was to later roll out the Blockbuster service on TiVo units and this is where we engaged Dean Attard and the team from Crash I.T. Dean’s role was to deliver a 1st and 2nd level helpdesk solution reporting to all relevant stakeholders from multiple businesses, while insuring our customers also had a transparent system that would keep them informed. Crash I.T. would deliver this service between 5pm and 10 pm which is where we received most inbound phone traffic. 

With the successful rollout of this service FEG then engaged Crash I.T. to support some 400 retail stores nationally, Dean was instrumental in understanding our infrastructure and working with our team to insure that our stores were supported correctly and with minimal interruption.

Steve Hogben
Chief Technology Officer
Quickflix Limited

Dean Attard was the project manager and technical lead on this project, after several meetings, Dean had designed a network that would allow us to grow into the future. The core of the network design was based around HP San infrastructure with a VMware cluster.

The basis of this network design was to allow minimal downtime in the event of a single system failure, and we achieved this with a redundant HP SAN and clustered servers through VMware which meant not one single system failure could halt operations.

David English
Senior Network Administrator
Nuplex Industries

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